Dents On LG OLED Screen After 3 Months Of Use

My LG OLED77C54LA 4K television was installed in Istanbul, Turkey on July 9, 2026. There are noticeable dents on the left, right, and bottom‑center sections of the screen. These distortions are clearly visible when the TV is turned off and significantly impair the viewing experience. A service inspection was conducted on September 15, 2026, and I informed LG that this issue was a manufacturing defect inherent to the panel itself, rather than damage caused by usage. The visiting service team confirmed that the screen distortions were not caused by the customer but were due to an internal issue with the panel. I requested a service visit again on September 29, 2026, for a follow‑up inspection and an official report, because the number of dents on the screen had increased from three to six within only two weeks. All the dents are located along the same horizontal axis. While waiting for the service visit, I was contacted by a field technician who asked about the nature of the problem; subsequently, I was informed that LG considered this situation “normal” and that no further service could be provided, even though I pointed out that the issue was worsening, resulting in the cancellation of my service request. How is it truly possible to deem the presence of six dents along the same strip on a television used for only three months as “normal”? Do OLED televisions come with dents when sold, such that the response to these dents can also be dismissed as “normal”? I observe complaints regarding warping in this same type of panel, which suggests that the issue is not isolated but rather a defect stemming from the panel’s structure. My product exhibited these defects shortly after installation; thus, I was delivered a defective product. I demand that my television be exchanged for a brand‑new unit of the same model. I do not accept the remediation of this panel‑related defect through repair.