I am very disappointed with my shopping experience at IKEA Bayrampasa. On June 11, 2023, I bought an Ingatorp table and paid an extra 1230 TL for IKEA's delivery service to have it delivered to Aydin, where I live. Borusan Logistics was given the product for delivery. The item arrived at Borusan Logistics' Aydin distribution center on June 16. When the delivery did not arrive at my address, I went to the distribution center on June 20 to pick up the item, but I refused to accept it because it was missing parts. I contacted IKEA customer service right away to report the problem. Despite making multiple follow-up requests in the days that followed, I received no response. Finally, the logistics company attempted to deliver the incomplete product to me on July 5. I contacted customer service once more but received the same unsatisfactory responses. This ordeal has lasted nearly a month, and I am still without my table. It's unclear that IKEA, despite charging me 1230 TL, has been unable to resolve such a simple issue. I'm waiting for a solution to my problem with bated breath.
On July 15, 2023, I delivered 8 IKEA Bayrampaşa store purchases to their transportation department for shipment to Balkesir. Our items had been handed over to the Borusan Lojistik company, according to a message. However, we later discovered that only four pieces were sent, and they stated that the ...
On 19.08.2025, I purchased a Pax model bedroom wardrobe from the IKEA Bayrampaşa store and paid a total of ₺2,500 for delivery and assembly. However, among the 43 pieces delivered, the hinges were missing. Although the Borusan delivery team reported the missing part on 19.08.2025, as of 21.08.2025 I...
I ordered a table and chair set from IKEA's online store on August 8, 2023. The products were delivered on August 16th, but two pieces were missing, much to my dismay: a portion of the table and one chair. The missing chair eventually arrived, but it was not only broken but also missing several piec...
I am extremely unhappy with IKEA due to the failure to deliver four Grimo Covers that I purchased. The Invoice Document Number is 2212022000004069 and the purchase was made on September 6, 2022. Although the items were mentioned on the invoice, they were not included in the delivery receipt exchange...
I ordered items from IKEA on August 29, 2023, with delivery scheduled for September 6, 2023, through Horoz Logistics. My products have still not been delivered as of September 18, 2023. Despite numerous attempts to contact the delivery company, no response has been received. When I contacted IKEA cu...
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