Zara Order Lost After UPS Marked It Delivered

My Zara online order, containing Zara Home and children's accessory products, with order number 5441*****57, was handed over to UPS Türkiye for delivery. According to the UPS tracking page, the shipment was marked as “delivered” in Ankara on September 18, but I never received it.

When I contacted UPS to find out the delivery details, I was told that they could not find my information in their system and could not determine who the package had been delivered to. When I contacted Zara customer service, they told me that the order appeared as delivered in the UPS records and that I should therefore contact UPS. As a result, my products appear to have effectively gone missing somewhere between Zara and UPS, and I currently have access to neither the products nor the money I paid for them.

I request that Zara and UPS investigate exactly who received my order, where it was delivered, and how the delivery was completed. I also request that my products be delivered to me as soon as possible. If delivery is not possible, I request a full refund of the amount I paid.