Zara Home Delivered the Wrong Armchair and Won't Arrange Pickup

I ordered an armchair with product code 6193/073 through the Zara Home website for delivery to my address in Istanbul. However, I received the wrong armchair. When the employee from the large shipping company arrived to make the delivery, he told me that he had only been assigned to handle small packages and could not take the armchair back. He instructed me to contact Zara Home instead.

I submitted a return request on Friday, but even though it is now Saturday, I have been unable to properly reach either Zara Home customer service or the shipping company, and no solution has been provided. Since the delivery employee left without taking the product back, I am now left with both the wrong item and an unresolved return process.

My order number is 80099177190. I request that the incorrectly delivered armchair be picked up from my address as soon as possible, that the return process and shipment of the correct product be completed, and that the inconvenience I have experienced be resolved.