We rented a home through Airbnb under reservation code HMEXK2TFX5. We found the listing on the platform, reviewed the photos, and communicated with the host. The host sent us a location pin, but we had to spend a long time trying to find the place based on the shared location. After finally finding the address, the host did not arrive for quite some time, and we were only able to enter the home after waiting.
Once inside, we realized that the property did not match the photos shown in the listing. The location itself also felt unsafe and poorly secured, and it did not inspire confidence. Because my family and I did not feel safe, we decided that we wanted to cancel the reservation. The host initially agreed to the cancellation, but after we left the property, the host did not actually cancel the reservation. As a result, we were unable to get our money back.
Even though we paid a total of $81 USD, and despite multiple messages exchanged with Airbnb, we received no assistance at all. The platform clearly sided with the host and completely ignored the hardship we experienced. I have all written communications, including records showing that the host later refused to cancel the reservation.
Due to the security concerns, the property not matching the listing, and the host failing to keep their word, I am requesting that the full $81 USD I paid be refunded to me in full.
I made a reservation through Airbnb while on the road and arrived at the property within two hours of booking. The listing’s photos and the details provided by the host were completely misleading. When we arrived, the actual condition and location of the property were nothing like what was shown onl...
I’m writing to express my deep frustration and disappointment regarding two recent Airbnb bookings—reservation codes hmwkwht4fq and hm3scxmwhn. Not only did these cancellations completely disrupt my vacation plans, but they also left me with unexpected financial strain due to decisions made without ...
On July 15, 2025, I made a reservation through Airbnb with code hmxrncxkbj and paid ₺20,757. Shortly after, the host canceled my booking, claiming there was a pricing error. Airbnb’s policy clearly states that canceled reservations will be automatically refunded within 72 hours. However, no refund w...
I recently canceled an Airbnb reservation at the request of the host, but since it was a non-refundable booking, I did not receive my money back. Despite the host's request for the cancellation, I am now left without a refund, and it feels unfair. The reservation code is HMP5MK2ZK4. I also struggled...
I booked a property in Baku through Airbnb (confirmation code: HMJQQKSN3K). The reservation was confirmed, but on the day we were supposed to check in, I called the host only to find out the number was incorrect. We were left stranded with no way to access the property. Airbnb has neither provided a...
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