During our Airbnb stay in Sapanca between December 19–21, we paid an additional $138 USD to stay one extra night. However, due to several issues, we were forced to return earlier than planned. Because of this, we were told that the $138 USD we paid would be refunded.
Despite 10 days having passed, no refund has been issued. Even though we were repeatedly told that “your money will not be kept,” no concrete action has been taken, and we have been left in a difficult situation. On top of that, I have been unable to reach Airbnb customer support, and I cannot properly explain my situation to anyone.
For the transaction related to reservation code HMFYB5TRZY, I am requesting that the promised $138 USD refund be urgently credited back to my account/card, and that the refund process be clearly explained to me in writing.
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