I purchased two three-seaters and one two-seater sofa from IKEA a few months ago. Despite careful use, one of the three-seater sofas developed deformation, as seen in images and videos. I contacted customer service and sent emails, but they dismissed it as user error with a brief message after their investigation. I was truly shocked. It's disheartening that IKEA reached such a conclusion based on just a few photos. I feel utterly let down. They could have at least sent a technician for an on-site inspection. It's saddening to see the sofas I had high hopes for deform so quickly, even before a year has passed. I hope IKEA reconsiders this situation under more thorough conditions. Hopefully, my grievance will be addressed.
After months of struggling to have the 3-seater sofa we purchased from IKEA about a year ago replaced under warranty due to my quality concerns since day one, the company initially offered me a refund for the original purchase amount from a year ago. When I refused, they agreed to provide a new repl...
The quality of the seats on the two sofas that I purchased from the Ikea store on October 27 was subpar, and I was very unhappy with my purchase. Just three months later, the seats already had a feathered appearance and had begun to make noise. I contacted Ikea's customer service and provided them w...
I bought two Kivik model sofas from the IKEA website, along with a chaise lounge to go with them. I assembled the products myself, and afterward, I noticed a color tone difference on the chaise lounge. I called IKEA customer service, explained the situation, and sent photos via email. They sent an i...
We purchased an Eskilstuna two-seater sofa from IKEA. Within less than a year, despite being rarely used, the fabric started to fade. Upon inspection, IKEA acknowledged it as a product defect and replaced it with a new one. However, within another year, the same issue occurred again. This time, I wa...
The Applaryd 3-seater sofa I bought from IKEA is the worst thing I've ever bought. Even though the box wasn't damaged, when my family and I opened the product, we saw a deep scratch on the profile. When I called IKEA to make a change, they told me that the 10-year warranty only applies if they handl...
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