I purchased two three-seaters and one two-seater sofa from IKEA a few months ago. Despite careful use, one of the three-seater sofas developed deformation, as seen in images and videos. I contacted customer service and sent emails, but they dismissed it as user error with a brief message after their investigation. I was truly shocked. It's disheartening that IKEA reached such a conclusion based on just a few photos. I feel utterly let down. They could have at least sent a technician for an on-site inspection. It's saddening to see the sofas I had high hopes for deform so quickly, even before a year has passed. I hope IKEA reconsiders this situation under more thorough conditions. Hopefully, my grievance will be addressed.
After months of struggling to have the 3-seater sofa we purchased from IKEA about a year ago replaced under warranty due to my quality concerns since day one, the company initially offered me a refund for the original purchase amount from a year ago. When I refused, they agreed to provide a new repl...
I bought two Kivik model sofas from the IKEA website, along with a chaise lounge to go with them. I assembled the products myself, and afterward, I noticed a color tone difference on the chaise lounge. I called IKEA customer service, explained the situation, and sent photos via email. They sent an i...
We purchased an Eskilstuna two-seater sofa from IKEA. Within less than a year, despite being rarely used, the fabric started to fade. Upon inspection, IKEA acknowledged it as a product defect and replaced it with a new one. However, within another year, the same issue occurred again. This time, I wa...
The Applaryd 3-seater sofa I bought from IKEA is the worst thing I've ever bought. Even though the box wasn't damaged, when my family and I opened the product, we saw a deep scratch on the profile. When I called IKEA to make a change, they told me that the 10-year warranty only applies if they handl...
I ordered a three-seater sofa for the living room, but it arrived with a broken arm. It took them four days to come for the exchange. When the technicians arrived, they said they couldn't take the product without the packaging and promised to come back the next day. They didn't show up the following...
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