The Applaryd 3-seater sofa I bought from IKEA is the worst thing I've ever bought. Even though the box wasn't damaged, when my family and I opened the product, we saw a deep scratch on the profile. When I called IKEA to make a change, they told me that the 10-year warranty only applies if they handle the shipping and assembly. Even worse, the profile of the product has a noticeable 10 cm dent, and after only 4 days of use, it has already started to slip. But when I asked for a new one, IKEA said that the scratch might have been my fault, which I don't agree with at all. But they wouldn't replace it. Instead, they said they could fix up the new furniture. As someone who has always shopped at IKEA, I'm sad that they've decided to put their policy ahead of customer satisfaction. I want a new sofa to replace the one that broke, and I want IKEA to transport and put it together so that the 10-year warranty can start. I hope that this will be taken care of quickly.
I purchased a sofa from IKEA Turkey three years ago, which came with a 10-year warranty. Recently, the seating area of the sofa noticeably collapsed, and upon inspection, it was clear that the internal frame had broken. I contacted IKEA’s service team, and they confirmed both the sagging and the bro...
I purchased two three-seaters and one two-seater sofa from IKEA a few months ago. Despite careful use, one of the three-seater sofas developed deformation, as seen in images and videos. I contacted customer service and sent emails, but they dismissed it as user error with a brief message after their...
We bought a Norsborg couch from IKEA three years ago, but after just one year, the line was taken off the market. To make things even worse, the "seat cover" is no longer made. We're disappointed that IKEA doesn't sell replacement parts for a product they guarantee for ten years. The cover is gettin...
On December 28, 2023, I purchased an ARMREST ESKILSTUNA SOFA (three-seater) from the IKEA Bayrampaşa Store. The independent reclining seat sections of the sofa have collapsed. Additionally, the frame makes creaking noises, and the zippers on the foam sections of the backrest malfunction, causing the...
We purchased an Eskilstuna two-seater sofa from IKEA. Within less than a year, despite being rarely used, the fabric started to fade. Upon inspection, IKEA acknowledged it as a product defect and replaced it with a new one. However, within another year, the same issue occurred again. This time, I wa...
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