Hello, the daybed sofa I bought at IKEA arrived broken. For four days, I've been on the phone five times a day, discussing the exchange, and each customer representative has given me conflicting information. Arvato delivered the sofa, and my spouse checked the car's parts. Even the delivery team is unfamiliar with the parts; they arrived broken, and I am working tirelessly to find a replacement. Additionally, I paid ₺1500 for shipping costs. The products are sitting at home; spending so much time on a sofa is extremely frustrating! IKEA is not what it used to be!
I ordered a three-seater sofa for the living room, but it arrived with a broken arm. It took them four days to come for the exchange. When the technicians arrived, they said they couldn't take the product without the packaging and promised to come back the next day. They didn't show up the following...
I recently bought an Hemnes model 3-drawer sofa from IKEA Bayrampaşa and the entire experience has been nothing short of mortifying. The salesperson asked me to take the goods from the shelf and deliver them to the transportation department, or pay a 150 TL fee for them to do it instead - obviously,...
The Applaryd 3-seater sofa I bought from IKEA is the worst thing I've ever bought. Even though the box wasn't damaged, when my family and I opened the product, we saw a deep scratch on the profile. When I called IKEA to make a change, they told me that the 10-year warranty only applies if they handl...
I ordered furniture from IKEA's website, and delivery was scheduled for February 15, 2023. The cargo employee, on the other hand, claimed that they couldn't find us despite the fact that we were at home and both of our phones were turned on. When we contacted IKEA customer service, they set up a rec...
What I have been going through for the last couple of weeks has been very teaching for me, I want to pass this "outstanding experience" on... So, it's been exactly a year since I bought a closet for my bedroom at IKEA. They came out and put it together for me, but I noticed right away that the last ...
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