Hello, I urgently need support. I had a Lords Mobile account with a level 25 castle, but unfortunately, I never linked it to an email or phone number. After resetting my device, I completely lost access to the account and do not even have the ID anymore.
I already sent IGG a support ticket with an ID from another Lords Mobile account, but I have not received any reply so far. I do, however, still have online purchase receipts that can prove the account belongs to me.
This situation is very frustrating because I spent significant time and money on this account, and now I cannot reach it. I request urgent assistance from IGG to help recover my lost account using my payment history and available proof. Players should have a way to get their accounts back even if they did not set up backup links.
My Lords Mobile account on Igg.com has been hacked and stolen. Whenever I try to log in, I receive a message saying the account is being accessed from another device. To make matters worse, the hacker even changed my in-game nickname, so I cannot locate my original profile anymore. I have been play...
Hello, today when I logged into my IGG account, I discovered that my game account was linked to a completely new profile. As a result, all of my progress and in-game purchases were erased. I can no longer access the account I spent so much time and money developing. Unfortunately, I do not remember...
I play Lords Mobile by IGG on my Android device, and yesterday my account (ID: 1275786453) was suddenly muted without any explanation. No duration was provided, and I was never informed about why I was muted. As a result, I cannot send messages or participate in chat, which significantly affects my ...
On June 2, 2025, a duplicate payment was mistakenly processed on my account for Viking Rise by IGG. As of June 8, 2025, despite my repeated attempts, the issue has still not been resolved. Neither a refund nor the equivalent in-game rewards have been provided. This is a very simple matter that shou...
After updating my game on Igg.com, I lost access to my old account. When I tried to log back in, my previous progress was gone, and a completely new account appeared instead. Originally, I had linked my old game to my Facebook account, but now when I log in through Facebook, it only opens a differen...
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