On June 2, 2025, a duplicate payment was mistakenly processed on my account for Viking Rise by IGG. As of June 8, 2025, despite my repeated attempts, the issue has still not been resolved. Neither a refund nor the equivalent in-game rewards have been provided.
This is a very simple matter that should have been fixed immediately after a basic receipt verification. Yet, instead of resolving it promptly, the process has been dragged out unnecessarily, leaving me frustrated and without a solution.
I demand that IGG speed up this process and immediately either refund the duplicate payment or credit my account with the appropriate rewards. Customers should not have to wait this long for such a straightforward correction.
I play Doomsday: Last Survivors by IGG, and on August 20, 2023, I noticed that one of my in-game purchases was charged twice by mistake. I immediately contacted IGG support, but received no proper response. Since the company ignored my request, I filed a refund claim through Apple, which was approve...
Hello, today when I logged into my IGG account, I discovered that my game account was linked to a completely new profile. As a result, all of my progress and in-game purchases were erased. I can no longer access the account I spent so much time and money developing. Unfortunately, I do not remember...
Hello, I urgently need support. I had a Lords Mobile account with a level 25 castle, but unfortunately, I never linked it to an email or phone number. After resetting my device, I completely lost access to the account and do not even have the ID anymore. I already sent IGG a support ticket with an ...
In IGG Throne Wars: Conquest, there was a “Buy 1 Get 1 Free” package promotion. I purchased an 84₺ package, but the free bonus package that was supposed to come with it was never credited to my account. I submitted a ticket to IGG support, and they told me I could claim another package instead. How...
On 12.09.2025, I attempted to purchase a VIP Package in the Bus Simulator Ultimate game on my Android device. I made a total of five payment attempts using my credit card, and each time the payment was processed, but immediately after I received an “Error 404 application error” message. Despite the ...
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