On June 2, 2025, a duplicate payment was mistakenly processed on my account for Viking Rise by IGG. As of June 8, 2025, despite my repeated attempts, the issue has still not been resolved. Neither a refund nor the equivalent in-game rewards have been provided.
This is a very simple matter that should have been fixed immediately after a basic receipt verification. Yet, instead of resolving it promptly, the process has been dragged out unnecessarily, leaving me frustrated and without a solution.
I demand that IGG speed up this process and immediately either refund the duplicate payment or credit my account with the appropriate rewards. Customers should not have to wait this long for such a straightforward correction.
I play Doomsday: Last Survivors by IGG, and on August 20, 2023, I noticed that one of my in-game purchases was charged twice by mistake. I immediately contacted IGG support, but received no proper response. Since the company ignored my request, I filed a refund claim through Apple, which was approve...
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The game Viking Rise: Valhalla on Google Play has caused me serious problems. My younger brother made multiple purchases of diamond-like in-game packs without my knowledge. No password, PIN, or additional verification was required for these transactions, which allowed the purchases to go through far...
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