Lost Access to My Old Igg.com Game Account After Update

29

After updating my game on Igg.com, I lost access to my old account. When I tried to log back in, my previous progress was gone, and a completely new account appeared instead. Originally, I had linked my old game to my Facebook account, but now when I log in through Facebook, it only opens a different account.

At this point, I can see two different accounts in the game, but not the one I actually want—the one where all my progress and time were invested. I even deleted and reinstalled the game, but the issue remains.

This is very frustrating, as I spent significant time and effort building up my old account. I urgently request support to recover my original account and link it properly so I can continue playing where I left off.

Comments

Similar Complaints

Genshin Impact Gmail Code Not Sending & Facebook Login Loop

34

I have been playing Genshin Impact for three years, but now I can’t access my account due to an issue with the Gmail ver...

How to Change Email Address on My Genshin Impact Account

21

I’m unable to change the email linked to my Genshin Impact account. Initially, I registered with a random email I rarely...