I play Lords Mobile by IGG on my Android device, and yesterday my account (ID: 1275786453) was suddenly muted without any explanation. No duration was provided, and I was never informed about why I was muted. As a result, I cannot send messages or participate in chat, which significantly affects my gameplay experience.
What makes this even more frustrating is that I have made in-game purchases and contributed financially to the game. Despite this, my concerns have not been taken seriously. I contacted IGG customer service, but instead of resolving my issue, I was met with an unhelpful and dismissive attitude.
I demand a clear explanation of why my account was muted, the immediate removal of the mute, and a proper apology for the inconvenience caused. Paying players should not be treated with indifference, and any account action should at least come with a transparent reason.
My Lords Mobile account on Igg.com has been hacked and stolen. Whenever I try to log in, I receive a message saying the account is being accessed from another device. To make matters worse, the hacker even changed my in-game nickname, so I cannot locate my original profile anymore. I have been play...
Hello, I urgently need support. I had a Lords Mobile account with a level 25 castle, but unfortunately, I never linked it to an email or phone number. After resetting my device, I completely lost access to the account and do not even have the ID anymore. I already sent IGG a support ticket with an ...
On June 2, 2025, a duplicate payment was mistakenly processed on my account for Viking Rise by IGG. As of June 8, 2025, despite my repeated attempts, the issue has still not been resolved. Neither a refund nor the equivalent in-game rewards have been provided. This is a very simple matter that shou...
I play Doomsday: Last Survivors by IGG, and on August 20, 2023, I noticed that one of my in-game purchases was charged twice by mistake. I immediately contacted IGG support, but received no proper response. Since the company ignored my request, I filed a refund claim through Apple, which was approve...
Hello, today when I logged into my IGG account, I discovered that my game account was linked to a completely new profile. As a result, all of my progress and in-game purchases were erased. I can no longer access the account I spent so much time and money developing. Unfortunately, I do not remember...
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