I purchased my Ariston H8TIH 182 03W refrigerator and the warranty is valid until November 5, 2025. When the product was first delivered to my home, I noticed that the door was bent and warped. I immediately reported it to the service center, and the door was replaced. However, about six months ago, my refrigerator began developing mold, and the problem is still ongoing.
At first, Vestel service was handling the issue and there were no problems, but once Ariston’s own service team took over, they claimed the issue was not covered under warranty. I contacted Ariston service and the main office to resolve the issue—they asked for photos and documents, and I sent everything. Yet afterward, they told me there was “no record,” and when I called again, they said it was not covered under warranty and could only be replaced for a fee. I was redirected to the seller, but the seller told me it was not their responsibility and redirected me back to the service center.
I have both the warranty certificate and the invoice, and my warranty is still active. Despite this, both the service center and the main office have caused me significant inconvenience, and I have received no assistance. Because of the mold issue, I request that my problem be resolved and that the product be replaced. I have a disabled daughter, and it is very important for us to have a refrigerator that is safe and sanitary. I kindly request that an authorized representative contact me as soon as possible.
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