On November 15, 2024, my Ariston refrigerator broke down, and an authorized service team visited. They claimed the issue required a motor replacement and a reset of the control board. They charged me ₺16,500 in cash, promising to complete the repair by November 18.
However, as of today, the repair has not been completed. Despite taking full payment upfront, they have neither fixed my refrigerator nor refunded the money. To make matters worse, I cannot reach anyone for an update or resolution.
This level of service is unacceptable. I demand an immediate repair or a full refund of the amount paid. Ariston must take responsibility and resolve this issue promptly.
I scheduled an appointment with Amasya Arçelik authorized service to report a malfunction in my refrigerator. On Friday, July 12, 2024, the service te...
On November 18, 2024, I purchased an Arçelik refrigerator (Order No. 283614) for ₺42,300, which was delivered on November 20. Shortly after the authorized service left, I noticed the product was defective. I immediately contacted customer service, and my complaint was recorded. The following day, I ...
Arçelik's authorized service is causing significant issues for customers, and sadly, Arçelik headquarters seems complicit in this. On 17.05.2024, my refrigerator's broken compressor was replaced, and I paid ₺7500. However, just a month later, the refrigerator broke down again, making a loud noise li...
Our Vestel brand refrigerator broke down and stopped cooling. We requested service, and they took the product on June 7, 2024, promising to diagnose and inform us of the problem. On June 22, they returned the refrigerator without prior notice, requesting a payment of ₺3,800. Given the delay of 15 da...
In 2017, I purchased an Arçelik refrigerator. About a year after the purchase, the refrigerator broke down, and the service team stated that it could not be repaired. As a result, in 2018, I paid ₺15,000 to buy a new white Arçelik refrigerator, model 584611MB. However, this new refrigerator also exp...
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