The freezer drawer of my Ariston Hotpoint refrigerator cracked and broke while I was pulling it out, even though I was using it carefully and it had frozen stuck. I’ve been searching for a replacement drawer for about four months, but I can’t find a compatible one anywhere—not on websites or through technical service centers. The only price I was able to find was $66 USD, which is extremely high.
My product is out of warranty, and I’ve been using this refrigerator for a long time. I tried reaching Ariston customer service and authorized service centers, but I haven’t received any response. It’s very disappointing that such a large and well-known brand makes it this difficult to access spare parts.
For customer satisfaction, I request that the drawer be replaced or that an affordable solution be provided.
The hinge on the door of my Ariston Hotpoint freezer is broken. The repair person came to check out the problem and found that a new part is needed. I got a message on September 6, 2023, saying that they'll get the replacement part from the warehouse and it should arrive in 2-4 business days. But, i...
My Hotpoint Ariston washing machine, which is about 4–5 years old and has a 6–7 kg capacity, has a broken door-lock latch. I live in Narlıdere, İzmir, and the machine is registered under the name “Selvi Demirtaş.” I’m not able to confirm the purchase date or warranty details, but the warranty is mos...
I wanted to talk about a confusing problem I've had with my UH8 F1C freezer. It has 7 drawers and a No-Frost feature. Lately, because of frost building up, I unplugged the appliance, gave it a good cleaning, and let it dry for a couple of days. But when I tried to turn on the freezer again and opene...
I have been dealing with ongoing issues with my Hotpoint-Ariston freezer since June, and the service team has failed to resolve the problem. After multiple attempts to repair it, including extensive testing, the freezer was returned to me last week with assurances that it was fixed. However, it stil...
The belt of my Hotpoint Ariston FTCD8716H1(EU) dryer broke about three months ago. Since then, I have called customer service multiple times, but I have never received any response. No one has called me back, and I haven’t been able to reach any representative who could help with my issue. My machin...
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