I purchased a Hotpoint Split air conditioner four years ago, and now I cannot get it repaired because the brand has withdrawn from the country. After researching online, I found that Hotpoint had transferred its service rights to Vestel, but customer service informed me that the agreement has expired, and they no longer register repair requests. As a consumer, I am left wondering what I am supposed to do. Should I simply throw away a product I spent a significant amount of money on? Isn't there a regulation requiring brands to provide spare parts and service for 10 years after selling a product? Who can I turn to for help in this situation? I need a resolution promptly.
I bought a bagless vacuum cleaner from Hotpoint-Ariston (Hotpoint Service Center), model SL M07 A4H b F101337. It has a 350W motor and a Turbo head. At first, the handle of the device broke, but I fixed it with tape and kept using it. Just last week, the hose connection broke. I really liked how wel...
I hope you're doing well. I wanted to let you know that I'm really unhappy with the service I received from your company when I sent in my Hotpoint steam iron for repair. I sent it to Vestel, your service provider, a while back. Even though the warranty had expired, they sent the product back to me ...
When I purchased my Hotpoint 12,000 BTU air conditioner, I was promised a 10-year compressor warranty. Despite ensuring all maintenance was performed by authorized service centers, the compressor failed in its 6th year. To my surprise, no one is addressing the issue, even though it’s clearly under ...
In 2019, I purchased an Indesit DA2GY19A12 refrigerator model from an authorized Hotpoint/Ariston dealer (Hotpoint Customer Service). We even bought two of these models and, in addition to the purchase, acquired an additional +3 years of warranty as per the official service document with stamp/signa...
My Samsung-brand air conditioner broke down. Although I requested service, I haven’t received a response for about a week. In short, I contacted customer service and reported the issue. Today, I was informed that since my air conditioner is over 10 years old, no spare parts are available in stock an...
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