I made a hotel reservation through Hotels.com and I already know the company I made the payment in advance because I know the hotel. After making the reservation, I realized that the check-in date was only 1 day later. I accidentally marked 13-14 April instead of 12 April-13 April. I called the hotel directly and they said that the hotel is available 1 day before, but only the hotels.com site can make the change. The price was even cheaper 1 day ago. I've been using the Hotels.com app for years, they even filled my 10-night stay and gave me an accommodation gift. It was the first time I had to contact, the first time I called, the first time I needed it. I struggled for 35 minutes, and the virtual communication robots made me wait for minutes, he couldn't understand even though I explained the issue, he asked the same question many times, and at the end of 35 minutes, he said to contact me with the hotel. It can't be such rudeness, once I lost my job, I couldn't even find an interlocutor. The hotel says that my place is available, but I could not find a human being to take my reservation 1 day before. They left nothing I could do except delete the app and tell everyone I saw that my money was burned. What is the use of virtual communication instead of employing a human to solve such a simple and easy-to-solve problem? Do not use this site with advance payment.
I accidentally made a reservation on Hotels.com for the wrong date and urgently need to change it. But every time I try to contact customer service, the phone number listed doesn’t work, and the system keeps redirecting me to a virtual assistant that gives irrelevant or incorrect answers. I’ve been...
I am absolutely enraged with Hotels.com! I canceled my hotel reservation within just one hour of booking it, and yet, I have received no refund! This is utterly unacceptable. It's impossible to reach a live person in customer service; all I get is a virtual assistant that robotically tells me no ref...
I accidentally selected the wrong check-in date when booking through Hotels.com, scheduling it one day earlier than intended. When I contacted the hotel directly, they told me that I must resolve the issue through Hotels.com. However, I have been unable to reach customer service despite multiple att...
On March 27, 2025, I booked a hotel through Hotels.com but accidentally entered the wrong number of guests. I immediately reached out to their support team to fix it, and for the past two days, they’ve kept saying they’re “trying to reach the hotel” and will get back to me. But when I called the hot...
On March 28, 2025, I made a reservation on Hotels.com, but I accidentally booked it for April 12 instead of the intended date, March 30. I immediately tried to correct the mistake, but I was told that no refund would be issued for the wrong date—even though it was an honest error. While chatting wi...
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