If Hornet blocked your device login and you can’t access your chats;
Check the login error first;
• Open Hornet on your device
• Note the exact message shown
• Screenshot the message and error code (if any)
Verify your credentials;
• Make sure you’re using:
– Correct email/username
– Correct password
• Try resetting your password if unsure
Clear app cache / try another device;
• On your current device:
– Close app
– Clear cache (Settings → Apps → Hornet)
– Restart app and try again
• If still blocked, try logging in from a different device
– Phone → Tablet → Web browser (if supported)
Contact Hornet Support;
• Explain your device login was blocked and you can’t access chats
• Provide:
– Username/email
– Device model and OS
– Screenshot of the blocked login message
• Ask them to:
– Confirm why your device was blocked
– Allow your device to be re-authorized
– Provide steps to recover chat access
If they ask for account verification;
• Provide required documents/information (if requested)
– Email verification
– Phone number verification
• Follow instructions exactly
If the issue persists, share your experience and consider filing a complaint on Xolvie to seek a resolution.
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