Hornet blocked my device login and I can’t access my chats, how can I fix this?

If Hornet blocked your device login and you can’t access your chats;

Check the login error first;

• Open Hornet on your device
• Note the exact message shown
• Screenshot the message and error code (if any)

Verify your credentials;

• Make sure you’re using:
– Correct email/username
– Correct password
• Try resetting your password if unsure

Clear app cache / try another device;

• On your current device:
– Close app
– Clear cache (Settings → Apps → Hornet)
– Restart app and try again

• If still blocked, try logging in from a different device
– Phone → Tablet → Web browser (if supported)

Contact Hornet Support;

• Explain your device login was blocked and you can’t access chats
• Provide:
– Username/email
– Device model and OS
– Screenshot of the blocked login message

• Ask them to:
– Confirm why your device was blocked
– Allow your device to be re-authorized
– Provide steps to recover chat access

If they ask for account verification;

• Provide required documents/information (if requested)
– Email verification
– Phone number verification
• Follow instructions exactly

If the issue persists, share your experience and consider filing a complaint on Xolvie to seek a resolution.