Today, I purchased a Hornet Premium subscription using my credit card. The payment was processed successfully, and I have the receipt as proof. However, before the subscription page could be completed, the app logged me out, and since then I have been unable to log back in.
The Premium subscription I paid for has not been applied to my account, and I currently have no access to Premium features.
My account details: i*******@gmail.com.**
I request that my payment be processed properly and that my Premium subscription be activated immediately. It is unacceptable to be charged for a service that I cannot use.
This issue needs to be resolved urgently.
I use the Hornet app on my Samsung Galaxy A7. About 8 hours ago, I suddenly lost access to my account and received a warning saying “Device suspended.” My account has an active paid subscription, and it is registered under the email a******@gmail.com** with my username. Before the suspension, I on...
Hello, my Hornet account has been suspended, and I have no idea why. I have been using the app for a long time without any issues, and this is the first time I’ve ever faced a problem like this. I need an urgent response regarding this matter. I have not violated any rules, so I don’t understand wh...
I renewed my ChatGPT subscription three times this month, but despite these payments, I still cannot access my subscription benefits. Each renewal resulted in a charge, yet my account remains inactive, and I am unable to use the features I paid for. This situation has caused me significant frustrati...
Since early January 2022, my device has been suspended on the Hornet Android app, and I have been completely unable to access my account. I was never given any warning, notification, or explanation for this suspension. To try and fix the issue, I deleted and reinstalled the app multiple times, and ...
Yesterday, I purchased a Spotify Premium Individual plan for ₺15. Right after the payment, my Premium membership appeared as active. However, when I opened the app again today, it showed that my subscription was no longer active, and I could no longer access any Premium features. I’m using an Andro...
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