I Face Hornet Account and Device Suspension Despite Paid Subscription

I use the Hornet app on my Samsung Galaxy A7. About 8 hours ago, I suddenly lost access to my account and received a warning saying “Device suspended.”

My account has an active paid subscription, and it is registered under the email a******@gmail.com** with my username.

Before the suspension, I only received a warning regarding my profile photo. I do not believe I violated any rules, yet both my account and device were suspended.

I request a clear explanation of this action and demand that my account and device access be restored immediately. Additionally, I expect my paid subscription to continue without interruption since I am being charged for a service I cannot use.

This issue requires urgent support as it is causing unfair inconvenience.