Hornet IMEI Block On Samsung Galaxy A15 Device

I use a Samsung Galaxy A15 device and today, when I tried to log in to the Hornet application, I saw a warning stating that my device is suspended. After this message, I realized that there is an IMEI block on my device, and I can no longer use the application normally. I do not know the reason for this suspension and I want my device’s suspension to be removed so that I can continue to use Hornet without any restriction. I request that the reason for the suspension and IMEI block be clearly explained to me and that the situation be resolved as soon as possible, and my device be reactivated if there is no valid and legal reason. I kindly ask you to review my situation urgently and to assist in removing this suspension.