Hornet ‘Device Suspended’ Error Blocks Account Access for a Month
I have been a regular user of the Hornet app; however, about a month ago, I received a message stating “device suspended” and was completely logged out of my account. Since that day, I have not been able to access my account in any way, and whenever I try to log in, I receive the same warning.
In order to resolve this issue, I submitted a support request through the app and also sent an email to the Hornet team. Despite this, I have not received any response. I have not been given any explanation about why my account was suspended or what steps I need to take.
Even though I did not receive any warning about violating any rules, my account was shut down in this manner, and the complete lack of communication has caused me serious frustration. I request that my account be reviewed and, if it was suspended unfairly, that it be reactivated. I also ask that I be provided with a clear explanation.
