Hornet ‘Device Suspended’ Error Persists Even After Changing iPhone

For the past 7–8 months, I have been unable to log into the Hornet app. When I try to access the app, a message appears on the screen stating, “This device has been suspended,” and I cannot access my account. At first, I saw a message similar to “Your device has been suspended for 1 year.” I stopped trying to log in for a while, but when I attempted again later, the same issue continued.

When the problem first occurred, I was using an iPhone 7 Plus. I am now using an iPhone 16 Pro Max. I even changed my phone specifically to be able to access this app again without issues, yet I am still receiving the same warning on my new device and cannot access my account. I log into the app using my Apple ID.

I request that the suspension status on my device be removed and that my Hornet account be reactivated. I kindly ask that this long-standing access issue be reviewed and resolved as soon as possible.