On September 19, after my stay at the Ankara HiltonSA, the front desk issued my invoice incorrectly, and I had to wait a long time for them to fix the error. In addition, the Hilton Honors points I earned through the app were not reflected in my account. It has been four days since my stay ended, yet the points have still not been credited.
Although my invoice and reservation details were completely accurate, these issues caused me a great deal of inconvenience. When I contacted the hotel staff, they said they would resolve the problem, but there has been no progress so far.
I request that the points I earned be fully credited to my Hilton Honors account without further delay.
I stayed at the Hilton Kozyatağı Hotel between August 22 and August 25, 2025. Upon check-in, a ₺4,000 deposit/authorization hold was charged to my Yapı Kredi credit card. At checkout, I was told that since there were no additional charges, the amount would be refunded. However, four days have passed...
Between September 2 and September 5, 2025, I made a reservation for a 3-night stay at the Hilton DoubleTree Hotel in Kuşadası. I booked through my Hilton Honors account and paid ₺10,000 in cash at the reception by transferring it to the hotel’s IBAN account. I covered the remaining amount with my Hi...
On August 3, during our wedding event held at the Erzurum Hilton’s ballroom, we experienced a serious inconvenience. The air conditioning system did not work throughout the entire night, which made both us and our guests extremely uncomfortable. In addition, the quality of service was far below Hilt...
I have stayed at Delta Hotels by Marriott Istanbul West multiple times without any issues. However, during my most recent stay, I specifically asked the hotel's sales representative to ensure my loyalty points were credited before I completed my stay and payment. It has now been almost a month, and...
On August 12, 2024, I booked a 2-night stay at Hilton Garden Inn Safranbolu through Hotels.com for August 31 to September 2, 2024. Due to a meeting on September 2, I contacted the hotel to adjust my reservation by moving it one day earlier. The hotel informed me that since the reservation was made t...
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