I Face Gastroenteritis and Denied Medical Support at Hilton Sarıgerme

On June 30, 2025, my family and I checked into the Hilton Sarıgerme Hotel. On the first day, my wife started experiencing nausea, stomach pain, and vomiting about 4–5 hours after eating at the Vera Snack Restaurant. Starting around 6:00 PM, she vomited several times and couldn’t leave the room all night due to severe abdominal pain. While my wife was sick in the room, I had dinner with our daughters at the main restaurant. During that meal, we encountered delays and issues in service, which were explained away as “due to high guest volume.” Unfortunately, this kind of careless attitude occurred several more times during our stay.

The next day, my daughter began having stomach pain, nausea, and vomiting about five hours after breakfast at the main restaurant. I contacted guest relations to explain the situation and requested medical assistance or medication from an on-call pharmacy. Both requests were denied, and I was told I could drive to the hospital myself. We ended up spending the evening of the second day of our vacation at Ortaca Özel Yücelen Hospital, where my daughter was diagnosed with gastroenteritis and received fluids and treatment through hospitalization.

Despite this, there was no follow-up or concern shown by guest services that night or the next day. I later reported the incident to hotel management in writing and requested reimbursement of the ₺5,400 hospital expense. Even though the gastroenteritis was clearly caused by the hotel’s food, my request was rejected.

We paid about ₺37,000 per night — a total of ₺148,500 — for this stay, yet we couldn’t eat for two days and spent the rest of the vacation in distress. We had previously stayed at this hotel and enjoyed it, but this time was deeply disappointing. The hotel’s refusal to cover even a symbolic ₺5,400 medical bill, despite the circumstances, cannot be reconciled with good faith or Hilton’s supposed standards of hospitality.