I stayed at the Hilton Kozyatağı Hotel between August 22 and August 25, 2025. Upon check-in, a ₺4,000 deposit/authorization hold was charged to my Yapı Kredi credit card. At checkout, I was told that since there were no additional charges, the amount would be refunded. However, four days have passed, and the refund has still not been processed. The transaction continues to appear in my bank account as a “pending authorization.”
During this period, I emailed the hotel at "i**********************@hilton.com" to inform them of the issue, but I have not received any response. My reservation number is HC-2508JMPZ.
I find this situation inconsistent with the Hilton brand’s corporate reputation and request that the ₺4,000 authorization be promptly canceled and released back to my card limit.
Despite having a confirmed reservation made directly through Hilton’s official website for April 8–10, 2025, we were denied check-in at Hilton Istanbul Kozyatağı (a franchise property) with the excuse that “your reservation was canceled.” I received no phone call, email, or notification about any ca...
Despite having a confirmed reservation made directly through Hilton’s official website for April 8–10, 2025, we were denied check-in at Hilton Istanbul Kozyatağı (a franchise-operated property) with the excuse that “your reservation was canceled.” I was never contacted, informed, or notified about a...
Between September 2 and September 5, 2025, I made a reservation for a 3-night stay at the Hilton DoubleTree Hotel in Kuşadası. I booked through my Hilton Honors account and paid ₺10,000 in cash at the reception by transferring it to the hotel’s IBAN account. I covered the remaining amount with my Hi...
I stayed at the Sheraton Levent Istanbul Hotel from December 21–22 for one night. During check-in, a security deposit (authorization hold) was placed on my credit card, which is standard. However, it's now been 15 days, and the hold still hasn’t been released. I’ve called the hotel three times, and...
Dear Hotel Management, On October 7, 2024, I stayed at Holiday Inn Express Ankara Akyurt, booking through Hotels.com. Upon arrival at the reception, the staff requested my ID and credit card for authorization purposes. I arrived at the hotel around 11:30 PM, exhausted, and handed over my card befor...
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