My husband bought me a couple of items from the H&M store in Bodrum on 11/6. We live in Datça, and there is no store in Datça or near where we live. They refused to accept our request to return the items via courier. We waited, but there was no occasion or time to travel that distance. When I called customer service today to complain about this perplexing situation, I was told that because 30 days had passed, they no longer had an obligation to accept the return and would not respond to my complaint. My friend will travel to İzmir (350km away) next week, so I'd like my items to be accepted by either the İzmir store or a courier service. Regards
I returned an item purchased online from H&M over a month ago, yet I haven’t received a refund or even an acknowledgment of the return. H&M blames the issue on their shipping partner, Yurtiçi Kargo, while Yurtiçi Kargo shifts the responsibility back to H&M. This back-and-forth has gone on for weeks,...
I made a purchase from the mobile application of the H&M store on 07/05/2023, there was an error and my order did not enter the system. When I bought the products for the second time, the order was fulfilled and the products arrived. However, although the order was not created in the first transacti...
We each ended up with three or four new items of clothing from the H&M web store. We returned the garments to the store in the Mall of Istanbul because the sizes did not work for us. After waiting in line for twenty minutes, the store clerks informed us that we would need to send the returns through...
I’m very disappointed with H&M’s online order policy. A friend of mine gifted me an item purchased through H&M’s online store. Although the product came with a valid receipt, the store refused to process an exchange simply because it was an online purchase. Instead, they told me I needed to send the...
On August 22, my H&M mobile app account was suddenly closed without my consent. I received no warning or explanation prior to the closure. At the time, I had an active order worth $31, and after receiving the product, I wanted to return it. However, since my account was deleted, I was unable to proc...
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