I recently tried to exchange an unused item at H&M, but they refused since I lost the receipt. The item is linked to my account and phone number, so I don’t understand why they’re unable to process the exchange. What’s the purpose of linking purchases to an account if it doesn’t facilitate such situations?
As a well-known brand, I expected H&M to offer a more customer-friendly solution for exchanges, especially when the product is visible in their system. I request that H&M allows the exchange based on the purchase history tied to my account.
I’m very disappointed with H&M’s online order policy. A friend of mine gifted me an item purchased through H&M’s online store. Although the product came with a valid receipt, the store refused to process an exchange simply because it was an online purchase. Instead, they told me I needed to send the...
I haven’t been able to log into my H&M account through the app or website for the past five days. My account has been permanently locked, and I haven’t received any password reset emails despite multiple attempts. I usually log in automatically through my computer, but I might have entered my passwo...
I’m very disappointed with H&M’s return process. I recently tried to return a clothing item that I purchased from their store—but never wore—and my return was rejected with no clear explanation. To make matters worse, the item was simply shipped back to me without any notification or reason provided...
I am frustrated with H&M’s refusal to process my return. It seems they are intentionally avoiding accepting the delivery receipt to prevent my items from being returned. When I reached out to customer service via email, they responded with an automated message saying they’re “too busy” to address my...
My H&M account, which I’ve been using since 2017, was suddenly closed without my request or consent. All of my saved orders, points, and account information have also been deleted. I contacted H&M customer service first by email and then by phone, but I was told, “We can’t provide any information,”...
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