On April 19, 2024 (approximately 2 months ago), I purchased a pair of linen shorts. After wearing them for the first time, I noticed that the fabric in the hip area had already started to pill. As we are just entering the summer season, I have only worn them once and have not washed them yet. Not only was the product of poor quality but when I went to the store, I was told that no action could be taken without a printed receipt. The brand not only sells low-quality products but also does not stand behind them. If I had bought these from a market, I would have accepted this outcome, but the reason we trust brands and shop from them is to have someone to address these issues. Clearly, this is not the case with this brand! At the very least, I expected the product to be inspected and possibly repaired, even if a return/exchange was not possible. I will never shop here again, and I hope others do not have to experience this!
I purchased multiple pairs of H&M cotton sweatpants at different times in 2024, and all of them have developed severe pilling in the crotch area. This has happened to three pairs, despite washing them on a gentle cycle and never using a dryer. Considering the price I paid, I expect better quality. W...
On April 28, 2025, I purchased a pair of pants from an H&M retail store. Just two days later, I wore the pants and noticed that the dye from the fabric transferred onto my shoes, completely ruining them. This is clearly a case of a defective product that should never have been placed on the sales fl...
On January 15, 2025, I purchased a pair of jeans from an H&M store. I wore them once, and during that first wear, I was told by people around me that there was a visible stain or discoloration on the back. Embarrassed, I returned to the store to report the issue and request an inspection. At the st...
On September 27, 2025, I purchased a pair of pants from an H&M store in Istanbul for $43. I have never worn the item, and the tag is still attached. However, when I tried to return it today, the store staff said they couldn’t help me because I didn’t have the receipt. My bank payment slip clearly sh...
I purchased two pairs of jeans from H&M on October 9th, and after getting the black pair altered, I wore them yesterday. To my disappointment, they started collecting an excessive amount of lint, making it look like snow had fallen on them. I contacted customer service, but they refused to assist be...
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