I had ordered three t-shirts from the H&M mobile app. One of them has a tear on the front. The products I purchased arrived a few weeks ago, but I only had the chance to wear them today. My order was already delivered late due to the holiday, but sending a defective product was not nice at all.
On October 29, 2024, I ordered several items through the H&M mobile app (Order No. 63591560051): Loose Fit T-shirt (1003...662002005), Regular Fit Felt Overshirt (1227148001005), and Coolmax® Loose Fit T-shirt (0948441025005). The order was delivered via Yurtiçi Kargo on October 31. As the size of two
Three weeks ago, I ordered a product from H&M’s website, but they sent the wrong color. When I reordered, I had to pay a... higher price due to a price increase. Today, the second order arrived, and once again, they sent the wrong color. When I called customer service, they simply told me to return it,
"H&M customer service got back to me on the third day and provided information for me to send the products with the return code they gave. The products arrived at the address I sent within 2 days. My refund was issued the next day. Thank you for the quick action and help. My request to the company is to remove products that deform this quickly from sale."
I placed an online order from H&M and received five items. Since three of them didn’t fit, I followed the usual return p...rocess and sent them back. To my shock, H&M rejected the return for two of the items, claiming they were “dirty.” They sent them back to me carelessly—stuffed into the same packagi
Dear H&M Customer Service, I hope this message finds you well. I am writing to express my frustration regarding the rece...nt experience I’ve had with both your mobile application and website. It appears that the H&M app no longer supports iPhone 7, which has made it impossible for me to use it effecti
