I bought a pair of blue jeans from H&M at Hilltown Mall, and they had a noticeable color defect. When I tried to return them, the store refused because I had cut the tag off, even though the jeans were not in sellable condition. They suggested I replicate the defect by using bleach on cotton, which I did because I loved the design, but now the jeans are completely ruined and unwearable.
I’m disappointed that H&M didn’t take responsibility for their mistake, and this experience has left me with a negative impression of the brand.
I purchased two pairs of jeans from H&M on October 9th, and after getting the black pair altered, I wore them yesterday. To my disappointment, they started collecting an excessive amount of lint, making it look like snow had fallen on them. I contacted customer service, but they refused to assist be...
On April 28, 2025, I purchased a pair of pants from an H&M retail store. Just two days later, I wore the pants and noticed that the dye from the fabric transferred onto my shoes, completely ruining them. This is clearly a case of a defective product that should never have been placed on the sales fl...
On January 15, 2025, I purchased a pair of jeans from an H&M store. I wore them once, and during that first wear, I was told by people around me that there was a visible stain or discoloration on the back. Embarrassed, I returned to the store to report the issue and request an inspection. At the st...
I placed an online order from H&M and received five items. Since three of them didn’t fit, I followed the usual return process and sent them back. To my shock, H&M rejected the return for two of the items, claiming they were “dirty.” They sent them back to me carelessly—stuffed into the same packagi...
I ordered two identical pants—same model and size (32)—from H&M. However, when they arrived, one of the pants was significantly smaller than labeled. Even though the tag said size 32, the actual fit was at least 3–4 sizes smaller, making it impossible to wear. I contacted the store to report this c...
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