Guess Online Turkey customer service is terrible—unable to cancel order

Sera
January 25, 2023 11:04 am
69

As a Guess online customer in Turkey, I am very dissatisfied with the service I have received so far. I have been unable to contact them to cancel my order despite my best efforts. In spite of my efforts, I have only been told that the entire order cannot be canceled. It's unacceptable, and I'm very upset by their service team's inability to help me. It is imperative that Guess Online Turkey promptly cancel my account as I no longer need their services. It pains me to have to take this drastic measure of posting a complaint on Xolvie, but I see no other way to get my issues resolved. I'm hoping that Guess Online Turkey's customer service department can get this sorted out quickly and start making the necessary changes to better serve customers in the future. Please know how much I appreciate your assistance in advance.

January 30, 2023 1:43 pm (5 days after complaint)

Dear Sera A., First of all, thank you for taking the time to provide us with feedback. We would like to inform you that our relevant departments are already addressing the issue. We will get back to you as soon as possible. Best regards, GUESS Customer Service (Mon-Sat; 07:00-18:00)

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