I recently used the KFC Türkiye mobile app to place an order, but to my disappointment, it was never added to the system. My debit card was still charged, though. Unfortunately, KFC Turkey doesn't have customer service, so people like me have to go to external sites to make complaints. It's been a week, and I still haven't gotten my refund. In the meantime, I had to place a second order because my first one was still being worked on. Even though the KFC Turkey team told me that my money would be refunded, nothing has happened yet. This has been a terrible experience with customer service, and I'm very upset that KFC Turkey doesn't help its customers. As a loyal customer, I expect to be treated better and have any problems quickly fixed. I want KFC Turkey to own up to their mistake and make it right by giving the promised refund right away.
On December 22, I placed an order worth ₺372 through the KFC app. While the payment was successfully deducted from my account, my order was never processed. The app does not show any active orders, leaving me without my food or a way to resolve the issue. Attempting to contact customer service has ...
I placed a click-and-collect order through the KFC app, but when I went to pick up the order, I found out that it didn't register in the system. However, I noticed that the payment was already deducted from my card. The sales representative informed us that there was nothing they could do and advise...
Hello there! I used the KFC app on my phone to place an order, and it was a nightmare. The site was very slow, and every time I thought I was done with my order, it sent me back to the start. Once I finally got my order in, it took more than an hour to get here. When I called the number on the websi...
I cannot believe how mediocre KFC Turkey has become. After placing an order using your most recent app version, I waited 40 minutes with my order status stuck at "Order Received," only to spend another 35 minutes waiting to speak with a customer service representative. Once connected, the representa...
On 06/05/2023, I placed an order from KFC's own website. It gave an error at the time of payment but withdrew the balance of 260 TL. This time the payment was received again, but my first order neither appeared in the system nor the fee was refunded. This time I explained my problem from the company...
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