I made a purchase through the Guess online shop on March 14, but I haven't heard anything about my order. I called customer service, but we couldn't understand each other because I don't speak English very well. I also sent an email, but I didn't hear anything back. I can't even find out where my order is by tracking it. A world-famous brand that doesn't have a Turkish customer representative for its Turkish customers is a big problem. Please get in touch with me about this matter. Melek A** is my name, and I'm a member of the Guess website. But I don't even know how I could expect to hear back. I'm regretful I bought from this store. The items aren't cheap, but the whole thing was a letdown.
I am contacting you about a refund issue with Guess that remains unresolved. I purchased an item and returned it, but after waiting quite a while, I still haven't seen my refund come through. This delay has been incredibly frustrating, and I feel overlooked since I haven't received a satisfactory re...
On March 7, I placed an order for a trench coat on the Guess.eu.tr website. At the time of purchase, the delivery time was stated as 1-2 days. However, during my conversations with customer service on March 11 and today, they only apologized for the delay and repeated the same response: "Your order ...
On October 7, I purchased a T-shirt and a tracksuit from Guess’s official website with order number ge08022336. After placing my order, I was informed that the tracksuit was out of stock and that a refund of ₺10,800 would be issued. However, the other items in my order are still shown as pending and...
Hello, Guess. I ordered a bag from your EU website, and although it’s been 15 days, there has been no progress in the shipping status. The tracking information still only indicates that it will be sent to Turkey, but it never updates beyond that. Seeing similar complaints from other customers makes ...
I recently bought a few items from the Guess website, but they didn't come for another 1.5 months. Some of the things were sent back without ever bein...
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