Europcar Tried to Charge Me for Damage That Was Already on the Car

On April 10, 2025, I made a vehicle reservation through Yolcu360.com for a one-day rental from April 11 to April 12, 2025. The reservation number was YL_5644367, and the confirmation email from Europcar included reservation number RG-IST-250411503. I picked up the vehicle on April 11 around 07:10 from the Europcar-Goldcar office at Istanbul Airport and returned it the same day around 23:00. Upon pickup, I noticed a small scratch on the left rear bumper/fender area, but the staff member, A*** İ***, did not record this damage. This unmarked damage was later attributed to me. Upon return, O*** Y***, the staff on duty, inspected the vehicle, said everything looked fine, and asked me to sign via tablet without mentioning any issues. On April 14, 2025, I was notified by my bank that Faz Oto attempted to charge ₺9,000 to my credit card without any explanation or prior notice. When I checked the return report emailed to me, I saw that damage had been recorded on the vehicle, and an invoice was sent on April 15. On April 16, they tried again to charge ₺4,708 to my card, which failed, followed by a WhatsApp message from +90 533 760 *** ** about the payment. I requested access to the delivery and return reports of the previous customer but received no reply. In reality, the damage was already present at the time of pickup, though the low lighting and camera angle make it hard to see—it is still visible in the photos. Additionally, the ₺4,500 deposit taken at the start of the rental has not been refunded. I trusted Europcar - Goldcar based on their 75-year corporate reputation, but I am deeply disappointed by their refusal to acknowledge the error. Whether due to staff negligence or an intentional attempt to charge me for pre-existing damage, I have been wronged. I have formally objected to the damage invoice through a notary warning.