On November 15, 2024, I rented a car for two days from the Kadıköy Sixt Rent a Car branch. During my trip, I noticed the car pulling to the right and contacted roadside assistance. They directed me to the Sabiha Gökçen office for a vehicle exchange, claiming they had already emailed the necessary information. However, when I arrived, the staff at Sabiha Gökçen said they weren’t informed. After insisting they check their email, the exchange was finally handled.
On my return from Balıkesir, I contacted roadside assistance to confirm if I could return the car to the Kadıköy office instead of Sabiha Gökçen. They assured me this was fine. However, after returning the car, I noticed an unauthorized charge of ₺700 on my card. When I called, they claimed it was a mistake and refunded the amount.
Shockingly, on November 19, 2024, my card was charged twice for over ₺1,600 each time, with only one charge refunded. This constant charging and refunding is unprofessional and unacceptable. When I raised the issue, they emailed me a breakdown of the charges, but this careless handling of payments feels like a game. I demand an explanation and immediate resolution.
On December 1, 2024, I rented a car from Sixt at Sabiha Gökçen Airport. Despite not requesting any extra services or charges, I was wrongfully charged approximately ₺1000 as a pre-authorization fee. The problem is, this amount has not been refunded, even though I returned the vehicle as agreed with ...
I made a Sixt Rent a Car reservation from Turkey, paying the full amount in advance by credit card. However, when I arrived at Riyadh Airport, the local office demanded payment again, claiming that my initial transaction was not visible in their system. They told me to email customer service to corr...
I rented a vehicle from Sixt Rent a Car's Istanbul Airport branch between April 7 and April 12, 2024. On April 12, while returning the vehicle, I discovered that a traffic penalty had been issued, and the penalty amount was charged to my credit card. However, upon checking the government portal (e-D...
On 31/08/2024, I rented a fully insured vehicle from Istanbul Sabiha Gökçen. While driving in Rize, I received a "low oil pressure" warning on the dashboard, so I pulled over and contacted roadside assistance. After explaining the situation, they informed me that the vehicle needed to be towed to a ...
On February 11, I paid in full for a car rental through the Yolcu360 app, booking a vehicle from Sixt Rent A Car for pickup at Sabiha Gökçen Airport (SAW) on February 12 at 11:00 AM after my flight from Malatya. Upon arrival at the Sixt SAW office, the staff (a male and a female employee) took my do...
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