Green Motion withheld my security deposit, claiming the car was returned late. How can I recover it?

I rented a car from Greenmotion between July 14 and July 18, 2025. I returned the vehicle on time, in perfect condition, with no damages or delays. Despite fulfilling every requirement, I have yet to receive my deposit refund. It’s been days since the rental period ended, and I’m still waiting for t...

I had previously rented a car from Green Motion’s Beylikdüzü branch for 12 days and was satisfied, even leaving a positive review. Based on that, I rented another car for 11 days between June 27 and July 8, 2025. The vehicle had 134,245 km mileage. In addition to the rental fee, I paid ₺7,029 for in...

Caution!!! I rented a car with Green Motion's Zurich office through CarJet including Platinum Insurance on February 20th 2025. I returned the car on 23rd and the guy in charge said everything seemed ok. However, a couple of hours later I received a message from the same guy saying there was a scratc...

I rented a car from Green Motion for one month, and on the day I went to return the vehicle, there was a small scratch on the bumper that they showed me. I said there was nothing to do about it and agreed to cover the cost. Later, when I went to their office, I asked when the pre-authorization amoun...

On 14.07.2025, I made the unfortunate mistake of renting a car from the Dalaman branch of Green Motion. I was honest and mentioned that there was minor damage to the exhaust, but without my permission, they deducted ₺26,000 from my credit card and withheld my deposit. Then, they sent me four consecu...

We rented a car, but it had a dead battery, and we ended up stuck on the road twice. We had to go back to the airport to swap the car. We were shocked to hear that just 15 minutes after we returned the car in great shape, they said the engine was leaking water. They wouldn't give us a replacement ca...

On 31/08/2024, I rented a fully insured vehicle from Istanbul Sabiha Gökçen. While driving in Rize, I received a "low oil pressure" warning on the dashboard, so I pulled over and contacted roadside assistance. After explaining the situation, they informed me that the vehicle needed to be towed to a ...

I rented a car through Greenmotion, but they wouldn't give it back to me because I didn't follow their rental rules. They also didn't give me a refund for my registration fee. I still haven't gotten my money back after two months. I've tried to get in touch with customer service more than once, but ...

I rented a car from Greenmotion Airport AVM - Ataköy branch on 26.11.2021. I called the call center to inquire until what time I could return the car. They assured me I could return it by 22:00. When I arrived at the mall, the office had closed at 20:00, so I couldn't return the car and had to wait ...

On March 29, 2024, I rented a car from the Greenmotion Levent Kanyon branch. We returned the car to the same location on April 27, 2024. However, in the following days, we realized that our invoice wasn't issued, and the ₺2000 deposit charged from our credit card upon vehicle pickup wasn't refunded....

I used the Yolcu360 app to rent a car for a week from the Green Motion Kadıköy branch. When I got back, they ended up charging me about ₺1200 for a small issue they found on the right side of the back seat and took the payment from my credit card. The staff member said they were swamped during the r...

I visited the Kadıköy branch of Greenmotion to rent a car, with the intention of renting it for 2 days. I had never rented through Yolcu360 before. Everything appeared to be in order, but they had charged the customer before me twice for a deposit on their credit card. They were requesting the depos...

I rented a car from the Green Motion Stansted location. During the pickup, the staff pressured me to upgrade the insurance to full coverage. I proceeded with the standard insurance package. On the drop-off day, they inspected the car and spotted a very minor (nearly invisible) scratch on the bottom ...

On August 26, 2023, we rented a car from the Obilet website under the name E**** ö****. Greenmotion provided the car at the airport, and the price seemed reasonable. However, when we returned the vehicle after a one-day rental, we discovered a 1,500 Turkish Lira deduction had been blocked on our cre...

I rented a car for 1 day from Green Motion RentACar. When I was returning the car they said that there is a cigarette burn on the seat, it was said to be absent in the previous damage records. I informed that I had never smoked in my life and that no one else had gotten into the vehicle but me, and ...