I purchased a flight ticket through Gotogate.com, but the flight was canceled due to operational reasons. As a result, I couldn’t board the plane. Despite this, Gotogate refuses to process my refund, claiming that the airline reported the flight was not canceled—only rescheduled. This is completely false.
I have solid proof that the flight was indeed canceled. I possess screenshots of the flight status screen, email notifications, and all relevant details confirming that the flight did not operate. Still, Gotogate insists on hiding behind the airline's claim and continues to delay my rightful refund.
This situation is extremely frustrating. I did not receive the service I paid for, and yet I’m being forced to fight for a refund that is clearly justified. I expect Gotogate to take accountability, stop shifting blame, and refund my money immediately. This kind of behavior is unacceptable from a travel agency and completely erodes customer trust.
I purchased my flight ticket through Gotogate, but when I needed to cancel it, I handled the entire process on my own directly with the airline. I received confirmation from the airline that I was entitled to a refund. Throughout the entire cancellation process, Gotogate provided absolutely no suppo...
I purchased international connecting flights through Gotogate and selected flexible tickets specifically to ensure I could cancel or modify my plans if needed. Unfortunately, my travel had to be canceled, so I reached out to Gotogate to either change or cancel my tickets. To my shock, I received zer...
I requested a refund from Gotogate on June 27, 2025, after my flight was canceled due to a schedule change by the airline. It’s been over a month, and I have received no refund and no proper update. I have contacted their customer support multiple times with no resolution. This is unacceptable, and ...
I purchased a flight ticket through Gotogate’s website, but due to weather conditions the airline changed the flight schedule. Since the new date did not work for me, I contacted Gotogate to request a date change. I have now called at least 10 times, and every time I am told “we will fix it and get ...
I purchased my airline ticket through Gotogate, but the airline later canceled the flight due to operational reasons. Normally, in such cases, passengers are entitled to a free change or rebooking option. However, Gotogate never informed me of this right. Instead, they only offered me the option to ...
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