I purchased two tickets for the Louvre Museum on June 23, 2024, through GetYourGuide, paying ₺1825. However, just one day after purchasing, GetYourGuide canceled my tickets without any explanation.
Despite this, I have yet to receive my refund. I have waited long enough and demand an immediate refund for the canceled tickets. It is unacceptable for a platform to cancel a booking and hold onto customers' money without any communication or resolution.
If my refund is not processed as soon as possible, I will file a complaint with Consumer Rights authorities. GetYourGuide, respond now and issue my refund! Has anyone else experienced this issue?
I purchased Global Village Dubai entry tickets through GetYourGuide for October 26, 2024. However, when we arrived at the entrance, security refused to let us in, saying the QR codes provided were not valid tickets. As a result, I had no choice but to buy three new tickets on the spot for 874₺, eve...
I booked a ticket on GetYourGuide’s website, not through the app. The payment was successfully deducted from my credit card, but I never received a reservation number—not by email, not by phone. Where is my ticket? I paid for a service but received nothing in return, and to make things worse, I can...
I booked a tour in Cappadocia through GetYourGuide and paid in ₺ (Turkish Lira) as shown on the app. The price was clearly displayed in ₺, and my payment was processed accordingly. However, when I checked my bank statement, I noticed a ₺300 discrepancy—I was charged significantly more than the adver...
I sold a tour through GetYourGuide, and even though my invoice was issued at the end of the month, I still haven’t received my payment. The payout approval was never given, and I have been waiting with no updates. I have tried reaching out via email multiple times, but GetYourGuide does not respond...
I have tried multiple times to purchase a museum entry ticket through GetYourGuide, but I keep encountering the same payment error. No matter how many times I attempt the transaction, it simply won’t go through. I have tested different variations—using Latin characters, removing Turkish characters,...
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