I booked a tour in Cappadocia through GetYourGuide and paid in ₺ (Turkish Lira) as shown on the app. The price was clearly displayed in ₺, and my payment was processed accordingly. However, when I checked my bank statement, I noticed a ₺300 discrepancy—I was charged significantly more than the advertised price.
I decided to cancel the booking, expecting a full refund in the same currency. But once again, ₺300 was missing from the refund. When I contacted support, they blamed it on the exchange rate difference, which makes absolutely no sense considering the transaction was made in Turkish Lira from start to finish.
This is misleading and unacceptable. If a price is shown and charged in ₺, I should not lose money due to arbitrary currency conversions. I demand that GetYourGuide refund the missing ₺300 and fix this issue so other customers aren’t deceived the same way. Please resolve this urgently.
I booked a Göcek boat tour through GetYourGuide, expecting a premium experience, but instead, I was overcharged and misled. I paid 3,500₺, only to find out that the actual tour price was 1,300₺. That’s more than 2.5 times the actual cost—an outrageous difference! Additionally, the tour did not foll...
I purchased two tickets for the Louvre Museum on June 23, 2024, through GetYourGuide, paying ₺1825. However, just one day after purchasing, GetYourGuide canceled my tickets without any explanation. Despite this, I have yet to receive my refund. I have waited long enough and demand an immediate refu...
On August 7, 2025, we purchased a Baku Caspian Sea boat tour for two people through GetYourGuide. We paid 150 manat per person for the tour we booked online. However, we later learned that if we had gone directly to the ticket booth and purchased the same tour in person, the price would have been on...
On August 26, 2025, I made a reservation through Hotels/Expedia at Bitez Garden Life Hotel – All Inclusive for a 2-night stay for 5 people under reservation number 72065620635719. The total amount charged to my credit card was ₺24,105. However, the receipt I received shows ₺22,875, leaving a differe...
On October 27, 2025, a friend and I joined the tour titled “Baku: Gobustan and Absheron Day Trip (Lunch and Entrance Tickets Included)”, which we purchased through GetYourGuide (Reservation No: gyg83xxgml45). The tour title is misleading, because even though it clearly states that both lunch and en...
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