I am writing about an unauthorized and unexpected yearly subscription charge made by the Moboreels app through my GCash ...account. This morning at around 9:00 a.m. on 3 September 2026, an amount of 129.99 USD (shown in my GCash statement as 8,237.50 in local currency) was deducted without clear and pr
I am writing regarding a serious issue with my GCash wallet, which has been on hold for about two months. When I try to ...use the app, I see a “Your account is on hold” message and I am unable to send money, cash out, pay bills or receive funds. No clear explanation has been provided to me about why m
My GCash account has been on hold since June, and despite following their instructions, the issue remains unresolved. Wh...en I try to use my account, I am required to submit documents and go through verification steps, but even after doing this, my account is still restricted and I cannot properly use
I am writing regarding my GCash account, which was suddenly placed on hold without any prior notice, email, or clear exp...lanation from your side. I only discovered the issue when I tried to log in and saw the on-hold message on the screen. This has been going on for several weeks and has caused me a
I am writing regarding my GCash account, where money I received has been placed on hold right after I log in, after ente...ring my password. This issue started on May 20, 2026, and since then my balance has remained on hold without being released. The amount currently on hold is ₱40,000, which I urgent
On April 9, 2026, at around 6:35 PM, a charge of 2,989.98 pesos was taken from my GCash card for a payment to [FAMRADAR]... with reference number 8000004606249. I did not clearly consent to this payment. I was expecting a free trial before any charge, and I did not knowingly approve this paid subscript
I am filing a complaint regarding an unauthorized deduction of 885 pesos from my GCash account. On 4 April 2026 at aroun...d 1:24 a.m., an amount of 885 pesos was taken from my balance without my permission. In my GCash transaction history, this appears as a payment to Google with merchant transaction
I am writing about a problem I experienced with a Robux purchase through the Star Pets app on my Android device. On or a...round December 14, 2025, I paid 22 dollars using my GCash account to buy Robux in Star Pets, but the Robux never arrived in my Roblox account. The money was successfully taken from
I used the Picmagic Android application on September 15, 2025, and paid ₱2 to generate a photo, and at no point did I in...tend to purchase any subscription. However, on the next day, September 16, 2025, an amount of ₱949 was charged to my GCash account as a Picmagic subscription, even though I did not
On January 17, 2026, I tried to pay for my order at a fast-food self-service kiosk using the GCash app. The payment was ...successfully deducted from my balance, but the kiosk did not process or release my meal at all. There was no confirmation, no receipt, and no food. Since I only had enough money fo
On January 28, 2026, an amount of PHP 949 was deducted from my GCash balance through a transaction with Picpop/VOIXAI, w...ith GCash reference number 212100707. This payment was made without my knowledge or permission. I only paid once for my photo, and I did not authorize or intend any further or recu
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I wish I had never used GCash to send money to another country. I sent mone...y to a family member's GCash account on January 3, 2026, but I didn't know
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On January 10, 2026, I sent money through GCash to a friend, and shortly af...ter, I was told there was a problem with their account verification. I aske
