GCash Account on Hold Without Notice – Unable to Access Funds

I am writing regarding my GCash account, which was suddenly placed on hold without any prior notice, email, or clear explanation from your side. I only discovered the issue when I tried to log in and saw the on-hold message on the screen. This has been going on for several weeks and has caused me a lot of inconvenience because I have money inside my GCash wallet that I cannot use. GCash had previously informed me about my limit, and I was expecting that by tomorrow my account would finally be back to normal. Instead, I am still unable to access my funds because of this hold. Following your instructions, I already submitted a support ticket and provided two valid IDs as requested, but until now the hold has not been lifted and I have not received a clear update about the status of my account. I am respectfully requesting that you remove the hold on my GCash account as soon as possible and restore my full access to my money. If there is any issue that still needs clarification, I ask that you inform me clearly and promptly so that I can comply with any remaining requirements.