I used the Picmagic Android application on September 15, 2025, and paid ₱2 to generate a photo, and at no point did I intend to purchase any subscription. However, on the next day, September 16, 2025, an amount of ₱949 was charged to my GCash account as a Picmagic subscription, even though I did not give clear consent or understand that I would be subscribed. The GCash text I received stated: “Your payment of ₱949.00 to VOIXAI has been successfully processed on 02-10-26 05:31:06 PM. Ref. No. 261246918.” As soon as I saw this ₱949 charge, I immediately cancelled the subscription on the same day and requested a refund. Despite acting right away, I have not received any refund or clear update from Picmagic or VOIXAI up to now. The account I used for Picmagic during this incident is registered with the email address: reynapineda***@gmail.com. I am requesting a full refund of the unauthorized ₱949 subscription charge and written confirmation that my subscription is fully cancelled and that no further amounts will be taken from my GCash account. I expect this issue to be resolved as soon as possible.
On January 28, 2026, an amount of PHP 949 was deducted from my GCash balance through a transaction with Picpop/VOIXAI, with GCash reference number 212100707. This payment was made without my knowledge or permission. I only paid once for my photo, and I did not authorize or intend any further or recu...
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