GCash Account On Hold Status and Wallet Access Recovery

I am writing regarding a serious issue with my GCash wallet, which has been on hold for about two months. When I try to use the app, I see a “Your account is on hold” message and I am unable to send money, cash out, pay bills or receive funds. No clear explanation has been provided to me about why my wallet was placed on hold in this way. This situation is very inconvenient because I cannot use any of the main GCash services I rely on, even though my account is already showing zero balance. I respectfully request that you urgently review my account, clearly explain the reason for this hold and open my GCash wallet so that I can fully access it according to my needs. I want to be able to cash in, cash out, pay bills, receive funds and send money normally again.