Garena Free Fire blocked my top-up payment method — how can I restore payment access?

For about two months, the mini weekly membership linked to my Free Fire account has been renewed automatically every week without my knowledge or consent, and a $0 weekly fee has been deducted. I did not knowingly purchase this membership, nor do I recall giving any kind of approval for it. During ...

On Friday, November 21, I loaded diamonds in the game and spent approximately $12. However, even after topping up diamonds several times, the system keeps giving me the same weapon, and I am absolutely not getting the different or desired weapon. This situation is seriously upsetting in terms of bot...

On November 16, 2025 at 10:35, I purchased 200 diamonds in Free Fire using the balance from my postpaid mobile line for $1. Although the payment has already appeared on my bill, the diamonds have still not been added to my game account (ID: 8370659786). This is the first time I’ve experienced such a...

On November 9, 2025, I purchased a monthly subscription in Garena Free Fire using a Google Play Store limited-use code that I bought from BİM. I paid $7, and in return, I was supposed to receive 2,600 diamonds, delivered to my account in installments. The payment shows as successful on Google Play, ...

On October 29, 2025, at 12:38 PM, I purchased 5,600 diamonds worth ₺1,349.99 (≈ $45 USD) through the Garena Topup Center website using my bank card. However, after completing the transaction, the diamonds were never added to my account, and no refund has been issued either. My order number is 15640...

On October 19, 2025, at around 9:10 a.m., I purchased a monthly membership for my Garena Free Fire account (ID: 2299721699) using my Ziraat Bank debit card. I immediately received an SMS payment confirmation from my bank, but the membership was never activated in my account. I tried logging out and...

My Free Fire account (ID: 647977848), which I play on my Android device, was banned in 2023 without any warning or explanation. Before the ban, I had been experiencing issues with in-game payments — some of my transactions were not credited to my account. I contacted Garena support regarding these p...

On October 8, I accidentally purchased diamonds worth ₺599.99 in Free Fire using my Ziraat Bank account. The transaction was made through the Google Play Store, and my order number is GPA.3306-0207-9340-16038. The diamonds were credited to my Free Fire account (ID: 965101628). After realizing the m...

Yesterday, I purchased a membership package with diamonds in Free Fire through Google Play, paying ₺300. During the transaction, I didn’t receive any error messages, and the payment was successfully deducted from my account. However, the diamonds were never added to my account, and they don’t appear...

On June 26, 2025, at around 10:15, I made a payment of ₺299 with my Halkbank card in the Garena Free Fire in-game store on Android for a monthly subscription. My authorization number is 020920. After the transaction, the money was withdrawn from my account, but the diamonds were not credited to my g...

I recently purchased 3,000 diamonds in Free Fire by paying ₺250, but only 1,500 diamonds were credited to my account. That means 1,500 diamonds are still missing even though my payment went through successfully. The transaction itself was completed without any issues or error messages, so there is n...

On August 26, 2025, I purchased a monthly diamond package in the Free Fire app for 299₺. Even though the payment was completed successfully, neither the diamonds nor the monthly package were credited to my account. I made the purchase using my account ID 8755349525, and to this day I have not receiv...

On August 20, 2025, at 13:29:44, I made a purchase on my iPhone in Garena Free Fire to buy 1,060 diamonds. The amount of ₺299.99 was deducted from my bank account, but instead of receiving the diamonds, the game displayed an error message saying my “balance is insufficient.” Despite the charge going...

I recently purchased a weekly membership in Garena Free Fire via the Android app, paying ₺59.99 with my Paycell card. The payment was successfully deducted from my card, but my membership was never activated. This is not the first time I have faced such a problem with Garena Free Fire, and experienc...

I attempted to purchase diamonds for Garena Free Fire by transferring ₺50.99 via Ziraat Bankası. However, due to a mistake on my part, I entered the wrong amount as ₺50 in the transfer and also typed the reference note incorrectly. As a result, the transaction was completed, the money was withdrawn ...

I tried purchasing diamonds in Garena Free Fire for the first time and also planned to subscribe to a membership. However, even though I had enough money in my account, the transaction failed and the system gave me an error. I attempted the same process again using a different card, thinking the iss...

I made a payment of ₺1,400 through Garena Top Up Center via bank transfer to purchase diamonds for Free Fire. After completing the transaction, the platform instructed me to wait. I waited as requested, but the diamonds were never delivered to my account. Following the payment, I received a long re...

On 02/06/2025, I purchased ₺550 worth of diamonds for Garena Free Fire through the GGTopUp website. The payment was successfully deducted from my account, but I never received the diamonds in my game account. I waited for the transaction to be processed, but nothing has been delivered so far. This ...

Hello and thank you in advance. I just made multiple purchases in Garena Free Fire — I bought one monthly membership and two weekly memberships. Only one of the weekly memberships was successfully delivered to my account. The other weekly membership and the full monthly membership are still missing,...