Garena Free Fire blocked my top-up payment method — how can I restore payment access?

If Free Fire has blocked your payment method, the best way to get back in is to use the official Help Center to call Garena Player Support.

Go to the Payment Issues part and pick the sub-category that applies to you, like "In-App Purchase Not Allowed" or "Diamonds Not Received." 

Then, send in a detailed ticket that includes your UID, device information, payment method, and any error messages to help them fix the problem faster.

If your account shows "negative diamonds" from a transaction that was refunded, you'll need to add the same amount of money to unlock purchases again.

To confirm the refund information, check your email or app store order history.

❗ If the issue persists, share your experience and consider filing a complaint on Xolvie to seek a resolution.