On November 9, 2025, I purchased a monthly subscription in Garena Free Fire using a Google Play Store limited-use code that I bought from BİM. I paid $7, and in return, I was supposed to receive 2,600 diamonds, delivered to my account in installments. The payment shows as successful on Google Play, but the diamonds were never added to my account. I still have the code, and I did not receive any error messages during the transaction. This is the first time I’ve experienced this issue, and I have not contacted customer support yet.
My ID number is 10982253165.
I request that the diamonds I paid for be credited to my account as soon as possible.
Yesterday, I purchased a membership package with diamonds in Free Fire through Google Play, paying ₺300. During the transaction, I didn’t receive any error messages, and the payment was successfully deducted from my account. However, the diamonds were never added to my account, and they don’t appear...
Dear Garena Free Fire Support Team, On February 13, 2025, I purchased 2,180 diamonds through the in-game system. However, the diamonds were never credited to my account, and despite submitting a refund request, there has been no resolution. My money was deducted, yet I did not receive the diamonds,...
On June 26, 2025, at around 10:15, I made a payment of ₺299 with my Halkbank card in the Garena Free Fire in-game store on Android for a monthly subscription. My authorization number is 020920. After the transaction, the money was withdrawn from my account, but the diamonds were not credited to my g...
On October 29, 2025, at 12:38 PM, I purchased 5,600 diamonds worth ₺1,349.99 (≈ $45 USD) through the Garena Topup Center website using my bank card. However, after completing the transaction, the diamonds were never added to my account, and no refund has been issued either. My order number is 15640...
On August 22, 2025, I attempted to purchase a monthly subscription in Garena Free Fire using a Google Play code on my Android device. The payment of ₺300 was successfully deducted from my account, but the subscription never started. Instead, I received an error message during the purchase process, a...
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