On 02/06/2025, I purchased ₺550 worth of diamonds for Garena Free Fire through the GGTopUp website. The payment was successfully deducted from my account, but I never received the diamonds in my game account. I waited for the transaction to be processed, but nothing has been delivered so far.
This is completely unacceptable. I paid in full, followed all the steps on the platform, and have proof of payment. Yet I’m left without the product I purchased and without any support or acknowledgment from Garena or GGTopUp.
I am formally requesting a full refund of the ₺550 I paid. If the diamonds cannot be delivered, then my money must be returned immediately. If this issue isn’t resolved as soon as possible, I will pursue legal action to protect my consumer rights. I expect a prompt and complete resolution without further delay.
I’m extremely frustrated with Garena Free Fire. I recently purchased diamonds, and the money—₺—was immediately deducted from my account. But the diamonds never showed up in my game. And to make things even worse, my account was banned before I could even access my profile or report the issue properl...
Hello, I made a ₺300 payment from my bank account to purchase a subscription in Garena Free Fire. The money was successfully withdrawn, but I never received the diamonds in my account. It has now been over 24 hours, and there’s still no update or resolution. This has never happened before—I’ve made...
On August 20, 2025, at 13:29:44, I made a purchase on my iPhone in Garena Free Fire to buy 1,060 diamonds. The amount of ₺299.99 was deducted from my bank account, but instead of receiving the diamonds, the game displayed an error message saying my “balance is insufficient.” Despite the charge going...
On October 29, 2025, at 12:38 PM, I purchased 5,600 diamonds worth ₺1,349.99 (≈ $45 USD) through the Garena Topup Center website using my bank card. However, after completing the transaction, the diamonds were never added to my account, and no refund has been issued either. My order number is 15640...
I purchased diamonds worth 1000 TL for my Garena Free Fire account, but the diamonds never arrived, even though the money was deducted from my account. I’ve spent my hard-earned money, and it’s incredibly frustrating to receive nothing in return. My account ID is 1128315547, and I’m requesting that ...
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