I made a payment of ₺1,400 through Garena Top Up Center via bank transfer to purchase diamonds for Free Fire. After completing the transaction, the platform instructed me to wait. I waited as requested, but the diamonds were never delivered to my account.
Following the payment, I received a long reference number (9006136454127548974), but there was no explanation of what it was for or how to use it. I have no idea whether this number confirms my payment or if it’s connected to my transaction at all.
Despite my full payment being processed, I’ve received neither the diamonds nor any refund. I’m extremely disappointed with the lack of transparency and follow-up.
I’m requesting immediate action from Garena: either deliver the diamonds to my Free Fire account as paid or issue a full refund of the ₺1,400. I expect this issue to be resolved promptly and clearly. Please do not ignore this payment and treat it like it never happened.
Hello, I made a ₺300 payment from my bank account to purchase a subscription in Garena Free Fire. The money was successfully withdrawn, but I never received the diamonds in my account. It has now been over 24 hours, and there’s still no update or resolution. This has never happened before—I’ve made...
I purchased diamonds worth 1000 TL for my Garena Free Fire account, but the diamonds never arrived, even though the money was deducted from my account. I’ve spent my hard-earned money, and it’s incredibly frustrating to receive nothing in return. My account ID is 1128315547, and I’m requesting that ...
On October 29, 2025, at 12:38 PM, I purchased 5,600 diamonds worth ₺1,349.99 (≈ $45 USD) through the Garena Topup Center website using my bank card. However, after completing the transaction, the diamonds were never added to my account, and no refund has been issued either. My order number is 15640...
On 02/06/2025, I purchased ₺550 worth of diamonds for Garena Free Fire through the GGTopUp website. The payment was successfully deducted from my account, but I never received the diamonds in my game account. I waited for the transaction to be processed, but nothing has been delivered so far. This ...
I bought diamonds in Garena Free Fire, but they never appeared in my account. I waited, restarted the game, and even checked my transaction history—nothing. Despite completing the payment, I received zero in return. What’s more frustrating is that I haven’t received any response or acknowledgment f...
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