On November 16, 2025 at 10:35, I purchased 200 diamonds in Free Fire using the balance from my postpaid mobile line for $1. Although the payment has already appeared on my bill, the diamonds have still not been added to my game account (ID: 8370659786). This is the first time I’ve experienced such an issue, and I haven’t had any other problems. I have not yet contacted customer support.
I request that the diamonds be credited to my account as soon as possible.
On November 27, 2024, at around 8:56 p.m., I purchased $35 worth of diamonds through the Free Fire game. Even though the payment was successfully charged to my bill, the diamonds I purchased were never delivered to my game account. I have the transaction details and receipt, and I can provide them ...
Dear Garena Free Fire Support Team, On February 13, 2025, I purchased 2,180 diamonds through the in-game system. However, the diamonds were never credited to my account, and despite submitting a refund request, there has been no resolution. My money was deducted, yet I did not receive the diamonds,...
Hello, on February 12, 2025, I purchased 5,200 diamonds for my Garena Free Fire account (ID: 10137308795), but they have not been credited to my account. This is not the first time I have experienced this issue, and I am incredibly frustrated. As a regular player who frequently purchases diamonds, ...
On August 26, 2025, I purchased a monthly diamond package in the Free Fire app for 299₺. Even though the payment was completed successfully, neither the diamonds nor the monthly package were credited to my account. I made the purchase using my account ID 8755349525, and to this day I have not receiv...
I recently purchased 3,000 diamonds in Free Fire by paying ₺250, but only 1,500 diamonds were credited to my account. That means 1,500 diamonds are still missing even though my payment went through successfully. The transaction itself was completed without any issues or error messages, so there is n...
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